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GPA makes available tools to receive reports of any actions by its employees and commercial partners that are in violation of any laws, regulations, rules or internal procedures.

To whistleblowers in good faith, we guarantee:

  • Non-retaliation
  • Confidentiality
  • Anonymity

The cooperation of our employees and commercial partners is essential and, more than just a right, it is our duty not to close our eyes to actions that contravene the Company’s values and Code of Ethics.


Whistleblowing reports made through the Ombudsman Channels are analyzed by an independent area and, if deemed valid, are subject to the measures provided by our Code of Ethics and the other rules and procedures of the Group.

Speak to the Ombudsman, from Monday to Saturday, from 8:00 am to 8:00 pm:


GPA   |   0800 055 57 11


GPA MALLS   |   0800 055 57 11